Shipping Policy
Thank you for choosing THINK88 for your furniture needs, below you will find our shipping policy:
Once you place your order, we will send an email confirmation to your email that was provided during check out.
If you do not see the confirmation email in your inbox, we recommend checking your spam or junk folder to ensure that it was not mistakenly filtered.
At THINK88 we believe in keeping our customers informed throughout the entire shipping process. After your order is confirmed and shipped, we will provide you with a unique shipping ID and a link to track your package. Our tracking system includes a custom QR code or barcode label that is scanned at every stage of the delivery process, allowing you to easily track the location of your item as it makes its way to you. We are committed to providing a seamless delivery experience for our valued customers.
The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.
* Please note:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working days after receipt of cleared payment).
Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.
Due to ongoing COVID restrictions placed in different states and natural disasters from time to time, delivery time frames can be affected. Your patience in such circumstances would be highly appreciated.
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our THINK 88 team will contact you via email.
Inaccurate address
If there are any address discrepancies with your order and the product is returned to us, a customer care team.
member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Please note: We do not deliver to PO Boxes or parcel lockers.
Unsuccessful Delivery Attempt
In the event of an unsuccessful delivery attempt, a notification will be left in your mailbox for Australia Post deliveries, and arrangements will be made in advance for Fastway, Toll, Aramex, 4PX or Allied Express deliveries to ensure that your item is delivered at a convenient time. Please note that a re-delivery fee may be charged if you are not available at the arranged time.
Rejected by Receiver
If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent. The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within ten business days, kindly contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Risk and Title
Once the product is delivered, the risk is transferred to the customer, and they are responsible for any damage, loss or theft. In case of any defects or damage during shipping, the customer should email support@think88.com.au within 24 hours of receiving the product for a resolution.
Missing or Partial Order received.
For missing parts, once we have received the necessary details, and validated the claim, we will issue the part to be dispatched to the customer as soon as practicable after we have confirmed the spare part is available for dispatch. Dispatch of spare parts from our warehouse can take up to two working days. If no spare part is available in a reasonable period, we will provide an alternative solution in-line with our obligations under the Australian Consumer Law.
Due to the high demand placed on Australian courier companies, partial deliveries have become quite common. If you receive a delivery that does not contain all of your items, there is no need to worry, your items may have been shipped from different warehouses. While it can be frustrating to experience delays in delivery, we appreciate your patience and understanding. Factors like weather, transportation issues, or high order volume can all impact delivery times.
Please email customer support: support@think88.com.au if your delivery window has exceeded past the below:
For customers in VIC, approximately 8 - 13 working days;
For customers in NSW, SA, ACT, approximately 10 - 15 working days;
For customers in QLD, NT, WA and TAS, approximately 12 - 19 working days.
Please provide as much information as possible about the missing items. This can include order numbers, product descriptions, and photos of the items received. It is important to keep all records of your order and any communications with customer support in case you need to follow up or escalate the issue.
Fully insured shipments for online purchases
Our partnership with NTI Shipping & Delivery Insurance ensures the protection of your goods during the delivery process.
Backed by Australia’s largest transport and logistics specialist, NTI Shipping & Delivery Insurance gives you the peace of mind that if something goes wrong, we’ve got you covered.
Your purchases are protected against accidental damage, loss or theft, regardless of mode of shipment, whether by road, train, boat, or air. We provide replacement or compensation for your items, including shipping costs.
