Effective Date: 14 April 2023

Thank you for choosing to shop with THINK 88. We want to ensure that you have a seamless and satisfying shopping experience. Our Refund and Returns Policy outlines the procedures and guidelines for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

1. Returns Eligibility/Change Of Mind

1.1. We accept returns within 7 days from the date of purchase.

1.2. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

1.3. Certain items are exempt from being returned, including:

• Pillows
• Cushions
• Mattresses
• Bedding

2. Initiation of Return

2.1. To initiate a return, please contact our customer service team via email at support@think88.com.au within the specified return period. Please provide your order number, the item(s) you wish to return, and the reason for the return.

2.2. Our customer service team will guide you through the return process and provide you with a return authorization if the return is approved.

3. Return Shipping

3.1. You are responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable.

3.2. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during the return shipping process.

4. Inspection and Approval

4.1. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria stated in section 1.

4.2. If the item is approved, we will process the return and notify you via email.

5. Refunds

5.1. Approved refunds will be processed using the original payment method. Please allow 10 business days for the refund to be reflected in your account.

5.2. In the case of returns without a manufacturing defect or error on our part, a restocking fee of 10% may apply. The original shipping cost will not be refunded.

6. Exchanges

6.1. If you wish to exchange an item for a different size, colour, or product, please contact our customer service team via email: support@think88.com.au within the specified return period.

6.2. Exchanges are subject to availability. If the desired replacement item is unavailable, we will offer a refund or alternative options.

7. Damaged or Defective Items

7.1. If you receive a damaged or defective item, please contact us within 48 hours of receiving the item. We will provide instructions on how to proceed, which may include returning the item for a replacement or refund.

8. Final Sale Items

8.1. Items marked as "Final Sale" are non-returnable and non-refundable.

9. Changes to Policy

9.1. THINK 88 reserves the right to modify or update this Refund and Returns Policy at any time. Changes will be effective upon posting on our website.

17. Contact Information

17.1. For questions, concerns, or assistance regarding returns and refunds, please contact our customer service team at:

Email: support@think88.com.au

Phone: 1800 981 445

Operating Hours: Monday - Friday: 9am - 4pm

We appreciate your understanding and cooperation in adhering to our Refund and Returns Policy. This policy is designed to ensure fairness, transparency, and a positive experience for all our customers.

By making a purchase, you agree to adhere to the terms and conditions outlined in this Refund and Returns Policy.

If you have any questions or need assistance, please contact our customer service team at support@think88.com.au.

Thank you for shopping with us!