FAQs

1. What types of furniture does Think 88 sell?

Think 88 sells a variety of unique and stylish bedroom furniture pieces. Our furniture combines high-quality materials and modern design to provide customers with the perfect combination of functionality and affordability that meets style.

2. What is Think 88's return policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@think88.com.au and provide your order number, the item(s) you wish to return, and the reason for the return. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Please note that you are responsible for the shipping costs associated with returning the item, and shipping costs are non-refundable.

If you receive a damaged or defective item, please contact us within 48 hours of receiving the item. Provide your order details and photos of the issue, and we will provide instructions on how to proceed.

3. Can I exchange an item for a different size, colour, or product?

If you wish to exchange an item for a different size, colour, or product, please contact our customer service team via email at support@think88.com.au within the specified return period. Exchanges are subject to availability. If the desired replacement item is unavailable, we will offer a store credit or alternative options.

4. What is Think 88's shipping policy?

Once you place your order, we will send an email confirmation to the email address provided during checkout. After your order is confirmed and shipped, we will provide you with a unique shipping ID and a link to track your package. Our tracking system includes a custom QR code or barcode label that is scanned at every stage of the delivery process, allowing you to easily track the location of your item as it makes its way to you.

The estimated delivery time frames are as follows:

  • For customers in VIC, approximately 3 - 5 working days
  • For customers in NSW, SA, ACT, approximately 4 - 8 working days
  • For customers in QLD, NT, WA, and TAS, approximately 7 - 10 working days

Please note that delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse. We cannot guarantee delivery on specific dates or times as this is not something under our control.

5. What should I do if my parcel is returned to Think 88?

In the unlikely event that your parcel is returned to us, our Think 88 team will contact you via email to address the issue.

6. What happens if there are address discrepancies with my order?

If there are any address discrepancies with your order and the product is returned to us, a member of our customer care team will be in touch. Please note that a re-delivery cost will occur for any products that are returned to us. We do not deliver to PO Boxes or parcel lockers.

7. What should I do if I miss a delivery attempt?

In the event of an unsuccessful delivery attempt, a notification will be left in your mailbox for Australia Post deliveries. For other delivery services, arrangements will be made in advance to ensure that your item is delivered at a convenient time. Please note that a re-delivery fee may be charged if you are not available at the arranged time.

8. What should I do if I receive a missing or partial order?

If you receive a delivery that does not contain all of your items, there is no need to worry. Your items may have been shipped from different warehouses. Please email customer support at support@think88.com.au with as much information as possible about the missing items, including order numbers, product descriptions, and photos of the items received. We appreciate your patience and understanding as factors like weather, transportation issues, or high order volume can impact delivery times.

9. What is Think 88's policy for damaged or defective items?

If you receive a damaged or defective item, please contact us within 48 hours of receiving the item. Provide your order details and photos of the issue, and we will provide instructions on how to proceed, which may include returning the item for a replacement or refund.

10. Can I return mattresses or bedding?

No, we cannot accept returns on mattresses or bedding.