FAQ

1. Why is the checkout not allowing my order to go through with free shipping?

If the checkout does not permit your order to proceed with free shipping, it indicates that your delivery postcode may not be eligible for this offer. Free shipping is limited to specific postcodes, and unfortunately, your location might not fall within this category.

If your order is affected by this restriction, we recommend reaching out to our support team for assistance. Please contact our support team at support@think88.com.au, and they will be happy to provide you with a personalized shipping quote based on your location and order.

Our standard delivery days are from Monday to Friday, excluding weekends and public holidays. Orders are dispatched within 1-5 business days.
THINK88 is proud to offer delivery to the vast majority of postcodes across Australia through our reliable courier network. However, there are some remote postcodes that we are currently unable to access through this network. If you live in one of these postcodes, we apologise for any inconvenience this may cause. We recommend that you contact our customer service team to discuss alternative delivery options.
Please note that pick up is only available for certain products and only in Melbourne. If pick up is available for a particular product, it will be indicated on the product page. However, not all products are eligible for pick up. If you're unsure whether a product is eligible for pick up or not, please contact our customer service team for assistance.
If you receive a damaged or defective product, please contact our support team immediately.

We will arrange for a replacement or provide further instructions on returning the item for a refund or exchange.

Your order is considered an offer to purchase and will be accepted by us upon dispatch of the product(s) and an email confirmation indicating that your product(s) have been dispatched. We reserve the right to accept or cancel your order for any reason, including but not limited to unavailability of the product, errors in the price, image, or product description, or any errors made in your order. In the event that we cancel your order, we will notify you by email and provide you with the option of receiving a full refund or a store credit.
Once you have completed the ordering process, an order confirmation email will be sent to your registered email address. *Check your spam or junk folder. It's important to note that tracking information may not be available immediately after you place your order, so it's a good idea to wait a day or two before checking for updates. Once payment has been cleared an email will be sent which will include important information such as a tracking number to help you monitor the progress of your delivery and a link to the carrier's website for further updates. Therefore, it is recommended that you regularly check your email for updates on your order status.
Yes. It is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof or receipt. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items upstairs, placement, or removal of packaging. If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person to assist with the placement of your items inside. The delivery company will restrict their service to delivering solely to the front door located on the ground floor if the delivery location happens to be inside a multi-story building. Any further transportation of the package beyond this point will not be provided by the delivery company.
If you have not received your delivery after the exceeded delivery time, please contact support@think88.com.au and provide your order details.
Once you’ve placed an order through THINK 88 your order details can’t be changed. However, you can cancel the order and place the order with a different address if your order has not been shipped.
For missing parts, once we have received the necessary details, and validated the claim, we will issue the part to be dispatched to you as soon as practicable after we have confirmed the spare part is available for dispatch. Dispatch of spare parts from our warehouse can take up to two working days. If no spare part is available in a reasonable period, we will provide an alternative solution in-line with our obligations under the Australian Consumer Law. Due to the high demand placed on Australian courier companies, partial deliveries have become quite common. If you receive a delivery that does not contain all of your items, there is no need to worry, your items may have been shipped from different warehouses. While it can be frustrating to experience delays in delivery, we appreciate your patience and understanding. Factors like weather, transportation issues, or high order volume can all impact delivery times. Please email customer support: support@think88.com.au if your delivery window has exceeded past the below: For customers in VIC, approximately 8 - 13 working days; For customers in NSW, SA, ACT, approximately 10 - 15 working days; For customers in QLD, NT, WA and TAS, approximately 12 - 19 working days. Please provide as much information as possible about the missing items. This can include order numbers, product descriptions, and photos of the items received. It is important to keep all records of your order and any communications with customer support in case you need to follow up or escalate the issue.
At THINK 88, we want you to be completely satisfied with your purchase. We understand that sometimes items may need to be returned or exchanged. Here's our policy for refunds and returns in accordance with the Australian Consumer Law. Change of mind returns: We accept returns within 7 days of delivery for change of mind. You must return the item(s) unused and in their original packaging. Please note that the return shipping costs will be your responsibility. Damaged or defective items: We carefully inspect each item before it is shipped, but sometimes things can go wrong during transit. If you receive a damaged or defective item, please contact us within 48 hours of delivery and provide photos of the issue. We will arrange for a replacement to be sent to you as soon as possible at no extra cost. Incorrect items: If you receive an incorrect item, please contact us within 48 hours of delivery and provide photos of the issue. We will arrange for the correct item to be sent to you as soon as possible at no extra cost. Refunds: If you are eligible for a refund, we will process it within 7 business days of receiving the returned item(s). The refund will be issued via the original payment method. Please note that the following items are not eligible for return or exchange due to health and safety reasons once they have been opened: Mattresses, Pillows, Bedding items.
"Yes, we offer financing options through Afterpay. With Afterpay, you can buy your furniture now and pay for it later in four interest-free installments. Simply select Afterpay at checkout and complete your purchase. It's quick, easy, and convenient!"
At THINK88 we are committed to providing our customers with good-quality products and services. As part of that commitment, we offer a warranty for 12 months from the date of purchase for all our furniture. Our warranty covers any defects in materials and workmanship under normal use. If a defect arises during the warranty period, we will either repair or replace the defective product or part, at our discretion. To make a warranty claim, please contact us at support@think88.au and provide us with proof of purchase. We may also require additional information or photographs to assess the nature of the defect. Our team will guide you through the process and help you with any necessary information. This warranty does not cover any damage caused by misuse, abuse, neglect, or accidents. It also does not cover normal wear and tear, or damage caused by unauthorised modifications or repairs. Any modifications made to the product will void this warranty.
"Thank you for reaching out to us. To cancel your online order, please contact our customer service team by phone or email as soon as possible, and provide them with your order number. Our team will be happy to assist you with the cancellation process and answer any questions you may have. Please note that if your order has already been shipped, we may not be able to cancel it. However, we'll do our best to accommodate your request."
Once your payment is received, your purchase is sent directly to the warehouse. You will receive emails to confirm that your payment has been accepted. Your order has been dispatched from our warehouse. Your order has been received.
"Thank you for your question. To get in touch with our customer service team for furniture related queries, please email us at support@think88.com.au Our team will be happy to assist you with any questions or concerns you may have about our furniture products."
"We do offer discounts for bulk orders. Please email: support@think88.com.au with some more details on the quantity you are looking to purchase. This will help us provide you with an accurate quote."
"We appreciate your interest in our furniture business and understand that price is an important factor in your purchase decision. However, we do not offer price matching at this time. Our prices are competitive and reflective of the quality materials and craftsmanship that go into each piece of furniture we offer. We are confident that you will be pleased with the value and quality of our products."
Our website displays prices exclusively in Australian dollars and includes GST. To facilitate payment processing, we exclusively accept payments in Australian dollars. We provide our customers with a range of payment methods to choose from, including Credit Card, PayPal, and various other payment options. You can view the complete list of payment options during the checkout process and on our website.
Australian Consumer Law We comply with the Australian Consumer Law, which means that our goods come with guarantees that cannot be excluded. You can receive a refund or replacement for any major failure, or compensation for any other foreseeable loss or damage caused by our products. If the goods do not meet acceptable quality standards, you can request repairs or replacements. We exclude all implied terms, guarantees, and warranties, whether statutory or otherwise, relating to the subject matter of these Terms, to the fullest extent allowed by law. By agreeing to these Terms, you confirm that we will not be responsible for any expenses or injuries, including indirect losses such as loss of revenue, profits, anticipated savings, goodwill or business opportunities, harm to your reputation or lost time, caused in contract, tort, under statute or otherwise, even if they arise directly or indirectly from or in connection with these Terms. Our liability to you for any loss or damage that may arise from these Terms will be reduced or limited to the extent that you cause or contribute to the loss or damage. We can only be held liable up to the amount paid by you for the products in question, to the extent permitted by law.
"We do our best to keep our inventory levels up to date on our website, but please keep in mind that our stock is constantly changing. We receive new shipments regularly, and sometimes items sell out faster than we can update the website. If you see an item that you're interested in but it's out of stock, we recommend checking back periodically to see if it's become available again. Additionally, if you have any questions about a specific product's availability, our customer service team is always happy to help!"
Yes, you can still place an order for a backordered item. When you place an order, it will be recorded.

Once the backordered item is back in stock and ready for shipment, we will notify you through email or your preferred contact method. You will receive updates regarding the status of your order and the estimated delivery time.