1. Why is the checkout not allowing my order to go through with free shipping?
If your order is affected by this restriction, we recommend reaching out to our support team for assistance. Please contact our support team at firstname.lastname@example.org, and they will be happy to provide you with a personalized shipping quote based on your location and order.
2. Delivery Time
3. Postcodes that are Undeliverable
4. Can I pick up my order direct from THINK 88 ?
5. What if I receive a damaged or defective product?
We will arrange for a replacement or provide further instructions on returning the item for a refund or exchange.
6. Your order
7. How do I track my furniture order ?
8. Does someone need to be home to accept delivery ?
9. My items haven't arrived yet. What can I do?
10. How do I change my shipping address after my order has been placed?
11. I am missing parts of my order
12. What is your return policy ?
13. Do you offer financing offers ?
14. Do you offer a warranty ?
15. How do I cancel my online order ?
16. How will I know how my order is progressing ?
17. How do I contact customer service for furniture related enquiries ?
18. Do you offer furniture discounts for bulk orders ?
19. Do you price match ?
20. Prices, Payment & GST
21. Australian Consumer Law
22. Inventory Levels
23. Can I still place an order for a backordered item?
Once the backordered item is back in stock and ready for shipment, we will notify you through email or your preferred contact method. You will receive updates regarding the status of your order and the estimated delivery time.